To return items ordered from yessbikes.com all items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 14 days to return your order from the date it’s delivered.

Securely repack your items, and include a completed returns form inside your parcel. You can find the returns form attached to this article.

On the outside of your parcel, address your return to the correct returns address.

Address your parcel to:

GBGR Bikes Ltd

241 Priory Road, Southampton, SO17 2LP

Send your parcel back using your preferred carrier or postal service - please note, postage will be payable. We do not offer a free returns service for unwanted items.

All items are inspected upon return, if we don't find a manufacturing fault and is simply due to wear and tear, we will return the item to you. Please allow 14 days from the date of return for this to be credited back to your original payment method.

If your item is faulty, please contact our Customer Service team and provide images of both the item and the fault. If you have a faulty bike you will be asked to provide the following photos:

Whole bike

Bike area with Fault / Damage

Box showing any damage 

Box showing the shipping labels